SMS/Text Messaging Terms & Consent

1. SMS Program Description

Tropic Hydration offers an SMS text messaging program to provide you with important information about your IV therapy appointments, including:

• Booking confirmations and appointment requests
• Appointment approval notifications
• Appointment reminders (24 hours before your scheduled service)
• Appointment updates or changes
• Health and safety information related to your treatment
• Occasional service updates and wellness tips

2. How to Opt-In

You can opt-in to receive SMS messages from Tropic Hydration in the following ways:

1. Online: By providing your mobile phone number and checking the "I consent to receive SMS notifications" checkbox when you join our waitlist or book an appointment at tropichydration.com/waitlist
2. Phone Contact: By providing verbal consent when contacting us over the phone
3. In-Person: By providing written consent during your first appointment

3. Example Messages

Here are examples of the types of messages you may receive:

4. Message Frequency

Message frequency varies based on your booking activity. Typically, you will receive:

• 1 message when you submit a booking request
• 1 message when your appointment is confirmed
• 1 reminder message 24 hours before your appointment
• Additional messages if there are any changes to your appointment

On average, expect 2-4 messages per appointment booked.

5. Message and Data Rates

Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply. Check with your mobile carrier for details about your specific plan. Tropic Hydration does not charge for SMS messages, but your carrier's rates may vary.

6. How to Opt-Out (STOP)

You can opt-out of SMS messages at any time by using any of these methods:

• Text "STOP": Reply with the word "STOP" to any message from Tropic Hydration
• Contact Us: Email us at info@tropichydration.com or call (321) 290-4548
• Update Preferences: Request to update your communication preferences during your next appointment

After opting out, you will receive one final confirmation message that you have been unsubscribed. You will no longer receive SMS messages from us, though you may still receive appointment-critical information via email.

7. How to Get Help (HELP)

For help or more information, you can:

• Text "HELP": Reply with the word "HELP" to any message from Tropic Hydration
• Email Us: info@tropichydration.com
• Call Us: (321) 290-4548
• Visit Our Website: tropichydration.com/contact

8. Supported Carriers

This SMS service is supported by all major U.S. carriers, including but not limited to:

AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and other participating carriers.

9. Privacy & Data Protection

We respect your privacy and protect your personal information:

• Your mobile phone number will only be used to send you SMS messages related to your appointments and services
• We will never sell, rent, or share your phone number with third parties for marketing purposes
• All communications are sent through secure, HIPAA-compliant messaging systems
• Your data is protected in accordance with our Privacy Policy

10. Terms & Conditions

• You must be 18 years of age or older to consent to SMS messages
• You must be the account holder or have authorization to consent to SMS messages to the provided number
• Tropic Hydration reserves the right to modify or discontinue the SMS program at any time
• We reserve the right to terminate your participation in the program for misuse or abuse
• Messages are provided on an "as is" basis, and we cannot guarantee delivery
• You agree to notify us immediately if your mobile number changes

11. Contact Information

Tropic Hydration
Mobile IV Therapy Services
Palm Coast, FL 32164

Phone: (321) 290-4548
Email: info@tropichydration.com
Website: tropichydration.com
SMS Number: +1 (855) 748-6092