Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Tropic Hydration ("Company," "we," "us," or "our") regarding your use of our mobile IV therapy services and website.

By using our services, you:

• Acknowledge that you have read and understood these Terms
• Agree to be bound by these Terms and our Privacy Policy
• Represent that you have the legal capacity to enter into this agreement
• Consent to receive medical treatment from our licensed professionals

If you do not agree to these Terms, please do not use our services or website.

2. Services Provided

Mobile IV Therapy

Tropic Hydration provides mobile intravenous (IV) therapy services, including but not limited to:

• Hydration therapy and fluid replacement
• Vitamin and nutrient infusions
• Energy and wellness treatments
• Hangover relief treatments
• Immune support therapy
• Athletic recovery treatments
• Beauty and anti-aging infusions
• Intramuscular (IM) vitamin injections

Service Delivery

Services are provided at your chosen location within our service area, including:

• Residential homes and apartments
• Hotels and vacation rentals
• Offices and workplaces
• Event venues (with prior arrangement)

Medical Oversight

All services are:

• Provided by licensed, trained medical professionals (RNs, Paramedics, or LPNs)
• Overseen by our Medical Director
• Conducted in accordance with applicable state and federal regulations
• Performed using medical-grade equipment and pharmaceutical-grade ingredients

3. Eligibility and Requirements

Age Requirement

You must be at least 18 years of age to book and receive our services. Minors may only receive services with:

• Written parental or guardian consent
• Parent or legal guardian present during treatment
• Medical documentation supporting the treatment

Medical Eligibility

To receive our services, you must:

• Complete our medical intake questionnaire honestly and thoroughly
• Disclose all relevant medical history, conditions, and medications
• Not have contraindications to IV therapy (as determined by our medical team)
• Be in generally stable health condition

Service Area

Services are available in Palm Coast, FL and surrounding areas within our service radius. We reserve the right to decline service requests outside our normal service area or that present safety or logistical concerns.

4. Booking and Appointments

Booking Process

Appointments can be booked through:

• Our website booking form
• Phone call to our customer service line
• Email request to our booking team

Appointment Confirmation

• All bookings are requests and subject to availability
• We will confirm your appointment within 24 hours
• Confirmation will be sent via email and/or SMS (if opted in)
• Appointments are not guaranteed until confirmed by our team

Same-Day Service

We strive to accommodate same-day appointments when possible, subject to availability. Same-day bookings may incur an additional rush fee.

Scheduling Changes

• We will make reasonable efforts to accommodate your preferred date and time
• We reserve the right to reschedule appointments due to staffing, weather, or other circumstances
• You will be notified promptly of any changes initiated by us

5. Payment and Fees

Pricing

• Service prices are listed on our website and are subject to change
• Current pricing will be confirmed at the time of booking
• All prices are in U.S. Dollars (USD)
• Prices include the cost of the IV therapy, supplies, and mobile service

Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• HSA/FSA cards (for eligible treatments)
• Cash (exact amount preferred)
• Digital payment platforms (Venmo, Zelle, CashApp by arrangement)

Payment Timing

• Payment is due at the time of service
• We may require a deposit or full prepayment for certain services
• For event services, 50% deposit is required at booking

Additional Fees

Additional charges may apply for:

• Travel outside our standard service area ($25-$50 depending on distance)
• Same-day rush service ($25)
• After-hours service (before 8 AM or after 8 PM) ($50)
• Event services or multiple patients ($50 setup fee plus per-person pricing)
• Add-on treatments or vitamins (priced separately)

No Insurance Billing

Tropic Hydration does not bill insurance companies. Payment is your responsibility. We can provide an itemized receipt for you to submit to your insurance for possible reimbursement, but we make no guarantee of coverage.

6. Cancellation and Refund Policy

Customer Cancellations

• 24+ Hours Notice: Full refund or free reschedule
• 12-24 Hours Notice: 50% cancellation fee
• Less than 12 Hours: 100% cancellation fee (no refund)
• No-Show: 100% charge, no refund

Company Cancellations

If we must cancel or reschedule your appointment:

• You will receive a full refund of any payment made
• We will offer to reschedule at your convenience
• We will provide as much advance notice as possible

Refusal of Service

We reserve the right to refuse or discontinue service if:

• You arrive intoxicated or under the influence of substances
• You have undisclosed medical contraindications
• The service location is unsafe or unsuitable
• You are verbally abusive or threatening to our staff
• You have an outstanding unpaid balance

In such cases, no refund will be provided.

Incomplete Treatments

If treatment cannot be completed due to:

• Patient request: Partial refund at our discretion based on services rendered
• Medical reasons: Partial refund for services not provided
• Adverse reaction: No additional charges; partial refund possible

7. Medical Disclaimer

Not Emergency Medical Care

• Our services are NOT for medical emergencies
• If you are experiencing a medical emergency, call 911 immediately
• We do not provide emergency medical services
• We cannot treat serious or life-threatening conditions

Consult Your Physician

Before receiving IV therapy, you should:

• Consult with your primary care physician
• Discuss any pre-existing medical conditions
• Obtain clearance if you have serious health issues
• Inform us of any physician recommendations or restrictions

No Medical Advice

• Information provided by our staff is educational, not medical advice
• We do not diagnose medical conditions
• We do not prescribe medications (except as authorized by our Medical Director)
• Always follow the advice of your licensed physician

Results Not Guaranteed

• Individual results may vary
• We make no guarantee of specific health outcomes
• Benefits experienced depend on individual health status and other factors
• Some customers may not experience noticeable benefits

8. Informed Consent

Before receiving treatment, you will be required to:

• Review and sign an informed consent form
• Acknowledge understanding of risks and benefits
• Confirm accuracy of your medical history
• Ask any questions about the procedure

Risks and Benefits

You acknowledge that IV therapy involves risks, including but not limited to:

• Bruising, pain, or swelling at injection site
• Infection at injection site
• Allergic reactions to vitamins or medications
• Nausea, dizziness, or headache
• Vein inflammation (phlebitis)
• Rare serious complications (blood clots, air embolism, etc.)

Potential benefits may include:

• Improved hydration
• Increased energy levels
• Enhanced immune function
• Faster recovery from illness or exercise
• Improved skin health and appearance
• Relief from hangover symptoms

9. Limitations and Contraindications

We Cannot Treat

Our services are not appropriate for individuals with:

• Severe dehydration requiring hospitalization
• Acute medical emergencies
• Uncontrolled high blood pressure
• Severe heart disease or congestive heart failure
• Severe kidney disease or renal failure
• Active cancer undergoing chemotherapy (without physician clearance)
• Severe allergies to IV therapy components

Special Populations

Pregnant or Nursing: IV therapy may not be appropriate. Physician clearance required.

Chronic Medical Conditions: Customers with diabetes, heart disease, kidney disease, or other chronic conditions must disclose this information and may require physician clearance.

Medications: Certain medications may interact with IV therapy. Full disclosure required.

10. User Responsibilities

Your Obligations

As a customer, you agree to:

• Provide accurate and complete medical information
• Disclose all medications, supplements, and allergies
• Inform us immediately of any changes in your health status
• Report any adverse reactions or complications promptly
• Follow pre-treatment and post-treatment instructions
• Provide a safe, clean, and suitable location for treatment
• Be present and sober at the time of appointment
• Pay for services as agreed

Location Requirements

You must provide:

• A clean, private space for treatment
• A comfortable chair, sofa, or bed for reclining
• Adequate lighting
• Safe parking or access for our provider
• Accurate address and access instructions

11. Limitation of Liability

To the fullest extent permitted by law:

No Liability for Medical Outcomes

• We are not liable for failure to achieve desired results
• We are not responsible for medical conditions unrelated to our services
• We are not liable for complications arising from undisclosed medical conditions

Maximum Liability

Our total liability for any claim related to our services shall not exceed the amount you paid for the specific treatment session in question.

No Consequential Damages

We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost wages or income
• Travel expenses
• Emotional distress
• Loss of enjoyment

Exceptions

Nothing in these Terms limits our liability for:

• Gross negligence or willful misconduct
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

12. Indemnification

You agree to indemnify, defend, and hold harmless Tropic Hydration, its owners, employees, contractors, and medical professionals from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your provision of false or misleading medical information
• Your failure to disclose medical conditions or medications
• Your failure to follow treatment instructions
• Third-party claims related to your use of our services

13. Intellectual Property

Ownership

All content on our website and marketing materials, including text, graphics, logos, images, and software, is the property of Tropic Hydration and protected by copyright and trademark laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and print content for personal reference

Prohibited Uses

You may not:

• Reproduce, distribute, or modify our content without permission
• Use our name, logo, or branding without authorization
• Create derivative works based on our content
• Use automated tools to scrape or download our content

14. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains:

• What information we collect
• How we use your information
• How we protect your data
• Your privacy rights
• HIPAA compliance for medical records

By using our services, you also agree to our Privacy Policy.

15. Termination

Right to Terminate

We reserve the right to terminate or suspend your access to our services at any time, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff
• Non-payment for services
• Providing false information
• Any reason at our sole discretion

Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• Any outstanding payments become immediately due
• Provisions that by their nature should survive termination will continue to apply

16. Dispute Resolution

Informal Resolution

If you have a concern or dispute, please contact us first at info@tropichydration.com or (321) 290-4548. We will make good faith efforts to resolve the issue informally.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Venue

Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Flagler County, Florida, and you consent to the jurisdiction of such courts.

Arbitration

For disputes that cannot be resolved informally, you agree to binding arbitration in accordance with the rules of the American Arbitration Association, except for:

• Claims for injunctive relief
• Small claims court actions
• Claims related to intellectual property

Class Action Waiver

You agree to bring claims only in your individual capacity, not as a plaintiff or class member in any class or representative action.

17. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any informed consent forms, constitute the entire agreement between you and Tropic Hydration.

Amendments

We may update these Terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or other force majeure events.

Medical Records

We will maintain your medical records in accordance with applicable laws and regulations. You have the right to access your medical records upon request.

18. Contact Information

For questions, concerns, or notices regarding these Terms of Service:

Tropic Hydration
Mobile IV Therapy Services
Palm Coast, FL 32164

Email: info@tropichydration.com
Phone: (321) 290-4548
Website: tropichydration.com

Business Hours: Monday-Sunday, 8:00 AM - 8:00 PM EST